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FAQ

How to confirm the payment?
We accept payment by T/T, PayPal, the other payment ways also could be accepted,Please contact us before you pay by the other payment ways. Also 30-50% deposit is available, the balance money should be paid before shipping.
My package has missing products. What can I do?

Please contact our support team and we will confirm your order with the package contents.We apologize for any inconveniences.

How long is the deliver[Producing] and shipping?

Deliver time depends on the quantity you order. usually it takes 7-15 working days.

Which shipping way is available?
DHL, UPS, FedEx, TNT, EMS, China Post,Sea are available.The other shipping ways are also available, please contact us if you need ship by the other shipping way.
How about Sample order?
Sample is available for you. please contact us for details. Once we charge you sample fee, please feel easy, it would be refund when you place formal order.
How to order?
Send us inquiry → Receive our quotation → Negotiate details → Confirm the sample → Sign contract/deposit → Mass production →Cargo ready → Balance/delivery → Further cooperation
Are you trading company or manufacturer ?

We are factory.

Can I get some sample?

It depends. If only a few samples for personal use or replacement, I am afraid it'll be difficult for us to provide because all of our motors are custom made and no stock available if there is no further needs. If just sample testing before the official order and our MOQ, price and other terms are acceptable, we'd love to provide samples.

Is it possible for you to develop new motors if we can provide tooling cost?

Yes. Please kindly share the detailed requirements like performance, size, annual quantity, target price etc. Then we'll make our evaluation to see if we can arrange or not.

What's the lead time for regular order?

For orders, the standard lead time is 35-40 days and this time can be shorter or longer based on different model, period and quantity.

Can you send me a price list?

For all of our motors, they are customized based on different requirements like lifetime, noise, voltage, and shaft etc. The price also varies according to annual quantity. So it's really difficult for us to provide a price list. If you can share your detailed requirements and annual quantity, we'll see what offer we can provide.

What kind of motors you can provide?

For now, we mainly provide permanent magnet brushed dc motors (including vibration motors, low voltage dc motors and high voltage dc motors) with diameter range in 6~80mm and also Dia10~80mm size gear motors.

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